"Where are you from? Are you filming me? Buy a car if you don't want to use the bus." This is how a video recorded by a passenger on board the CTM 1Q line in Cagliari begins. The words are those of a driver of the public transport company who, from what we learn from the video, had used his phone while driving . A situation that was clearly not appreciated by the passenger, who complained, triggering the driver's reaction: the driver stopped the bus and approached the customer in a threatening manner. The video was shared online by MP Francesco Emilio Borrelli and, in a short time, went around chats and social platforms.
What initially seemed like a heated discussion quickly turned into a direct confrontation between the two. "When I work I don't use my cell phone," says the passenger, who - after the continuous questions "where are you from?" - replied: "I'm from Naples." From there, further insults began. The exchange took place under the eyes of the other passengers who, initially silent, then intervened when the situation threatened to degenerate. "It's not normal," commented a woman, with an incredulous but firm voice.
A few hours after the collision was published on Facebook, the driver's apology letter arrived. The man admitted his responsibilities, calling the incident "a mistake that does not represent me and for which I take full responsibility."
The transport company also intervened on the matter: "We wish to offer our most sincere apologies to the person involved, to all those who felt offended and to the entire community of travellers who rely on our services every day. The gesture, which we learned about through social networks, is in total contrast with the values of courtesy, respect and professionalism that have always inspired the work of CTM, witnessed daily by each of our drivers".
CTM defined the incident as "an isolated episode, which in no way represents the commitment and dedication of our staff", and invited passengers to report any critical issues through the company's official channels.
