The "suspected" disservices of the call center and the "absurd" taxes to move the dates of flight tickets in territorial continuity.
Adiconsum Sardegna has filed a complaint with the Antitrust against Aeroitalia , the company that manages the continuous routes connecting the airports of Northern Sardinia (Alghero and Olbia) with Milan Linate and Rome Fiumicino.
«As is known, continuous airline tickets allow the possibility of moving the date of use free of charge within certain notice periods », explains the president of the association Giorgio Vargiu . There are two ways in which the passenger can exercise the right: an app or a telephone number made available by the company.
«In the first case – continues Vargiu – Aeroitalia asks for a variable monetary integration based on the day, ranging from a few euros up to much more substantial amounts ».
Travelers therefore turn to the call center . «And it is here – continues Vargiu – that based on reports from Sardinian citizens a very frequent anomaly would occur. If the Aeroitalia call center is used to move the date, the attempt would almost always be unsuccessful, with the caller being placed in a queue for tens of minutes and, once their turn has arrived, the call is interrupted with a recorded voice inviting to call later as 'all the operators are engaged in another conversation'".
The consequence is obvious. Anyone who needs to move a booking has only one option left, that of using the app and paying taxes that would be avoidable if the call center were working .
Hence the complaint to the Antitrust, which Adiconsum Sardegna asked to verify whether this practice "harms the rights of users of continuity and could create an unfair commercial practice" .
(Unioneonline/L)
